Privacy Policy – funalomax: Your Data, Protected Always

Introduction

Welcome to funalomax, one of the Philippines' most trusted online gaming platforms. We know how much your personal information means to you — and we treat it the same way we'd want our own information handled: with care, transparency, and full respect.

This Privacy Policy explains what data funalomax collects from you, why we collect it, how we use it, and what your rights are as a registered member or visitor. By accessing or using funalomax.best, you confirm that you have read and understood this policy. If you have questions, reach out to us at support@funalomax.best — we're always happy to help, Kabayan.

This policy covers all products and services offered under the funalomax brand, including Bingo, Tongits, Boxing Betting, Slots, Jackpot Slots, Card Games, and our VIP Club programme. Whether you're a new player or a seasoned member, this document applies to you.

What Data We Collect

funalomax collects only the information that is genuinely necessary to provide you with a safe, fair, and enjoyable gaming experience. Here is a breakdown of the types of data we may collect:

• Registration Information: Full name, date of birth, email address, mobile number, and a secure password when you sign up for a funalomax account.
• Identity Verification Data: Government-issued ID (such as a Philippine passport, PhilSys National ID, SSS ID, or driver's licence) to verify your age and comply with PAGCOR regulations. This is required before withdrawals and for certain promotions.
• Financial & Payment Details: GCash number, Maya account, GrabPay, Coins.ph wallet, BDO/BPI/UnionBank account details, or Visa/Mastercard card numbers (stored in encrypted form) used to process deposits and withdrawals.
• Device & Technical Data: IP address, browser type and version, operating system, device model, screen resolution, and time zone — collected automatically when you visit funalomax.best.
• Usage & Behaviour Data: Pages visited, games played, session duration, bet history, and navigation paths within the platform. This helps us personalise your experience and detect unusual activity.
• Communications Data: Records of messages you send to our customer support team, including chat logs, email threads, and complaint records.
• Cookies & Tracking Data: Information gathered through cookies, web beacons, and similar technologies. See our Cookies section below for full details.

We never collect data we don't need. If a piece of information is not listed above, we are not collecting it.

How We Use Your Data

Every piece of information we collect has a specific, legitimate purpose. Here is how funalomax uses your personal data:

• Account Management: To create, maintain, and secure your funalomax account, and to verify your identity at login and during transactions.
• Game & Platform Operations: To run all games — Bingo, Tongits, Slots, Jackpot Slots, Card Games, Boxing Betting — fairly and without interruption.
• Payment Processing: To handle deposits and withdrawals through GCash, Maya, GrabPay, InstaPay/PESONet bank transfers, and card payments securely and accurately.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering (AMLA) obligations, Know Your Customer (KYC) checks, and other applicable Philippine laws.
• Responsible Gaming: To monitor your play patterns and, where necessary, reach out to support players who may be showing signs of problem gambling.
• Customer Support: To respond to your queries, resolve disputes, and process complaints in a timely manner.
• Marketing & Promotions: To send you relevant offers, bonuses, and VIP Club updates — but only if you have opted in to receive marketing communications. You can opt out at any time.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, multiple account abuse, bonus misuse, and other violations of our Terms and Conditions.
• Platform Improvement: To analyse usage trends and improve the funalomax experience for all players across the Philippines.

Legal Basis for Processing

funalomax processes your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules. The legal bases we rely on include:

• Contractual Necessity: Processing needed to fulfil our contract with you — running your account, paying out winnings, and delivering gaming services.
• Legitimate Interests: Fraud prevention, platform security, and business analytics where our interests do not override your fundamental rights.
• Legal Obligation: Compliance with PAGCOR, BSP, AMLC, and other Philippine regulatory requirements.
• Consent: For optional marketing messages and non-essential cookies — you can withdraw consent at any time.

Who We Share Your Data With

funalomax does not sell, rent, or trade your personal information to third parties. Full stop. We only share data when it is strictly necessary, and always under agreements that require the recipient to protect your information to the same standard we do.

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, and our banking partners (BDO, BPI, UnionBank) receive only the payment data needed to process your transactions.
• KYC / Identity Verification Providers: Licensed third-party verification services that help us confirm your identity in compliance with PAGCOR and AMLA requirements.
• PAGCOR and Government Regulators: We are legally required to share certain data with the Philippine Amusement and Gaming Corporation and other relevant government bodies upon lawful request.
• IT & Security Service Providers: Cloud hosting providers, cybersecurity firms, and fraud detection platforms that help keep funalomax running securely. All are bound by strict data processing agreements.
• Legal Counsel: In the event of a legal dispute, our lawyers may access relevant account data as permitted by Philippine law.

We will never share your data with advertisers, data brokers, or any other commercial third party for marketing purposes without your explicit consent.

How Long We Keep Your Data

funalomax retains your personal data only for as long as necessary. Here is our standard retention schedule:

• Active Accounts: Data is kept for the full duration of your account's active status plus a minimum of five (5) years post-closure, as required by Philippine AMLA regulations.
• Transaction Records: Financial and betting records are retained for at least five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are stored for at least five (5) years after your account is closed.
• Support Communications: Customer service records are kept for three (3) years from the date of the last interaction.
• Marketing Consent Records: Kept for as long as your consent remains valid, plus two (2) years as a compliance record.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you.

Cookies & Tracking Technologies

funalomax uses cookies and similar technologies to make our platform work properly, understand how you use it, and — with your consent — personalise your experience. Here is what we use:

• Essential Cookies: Required for the platform to function — keeping you logged in, maintaining session security, and processing transactions. These cannot be switched off.
• Analytics Cookies: Help us understand player behaviour in aggregate (e.g., which games are most popular, which pages see high drop-off) so we can improve the platform. No personal details are linked to these reports.
• Preference Cookies: Remember your settings — language, display preferences, and game filters — so you don't have to set them up every time.
• Marketing Cookies: Used only with your consent to deliver relevant promotions and offers. You can opt out at any time via your account settings.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to use funalomax. For a full list of the cookies we use, contact us at support@funalomax.best.

Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by funalomax:

• Right to Be Informed: You have the right to know what personal data funalomax holds about you and how it is being processed.
• Right of Access: You can request a copy of the personal data we hold about you at any time. We will respond within 15 business days.
• Right to Rectification: If any of your information is inaccurate or out of date, you can ask us to correct it — simply go to your account settings or contact support.
• Right to Erasure / Right to be Forgotten: You may request deletion of your personal data, subject to our legal retention obligations (such as AMLA requirements). We will tell you clearly what we can and cannot delete, and why.
• Right to Data Portability: You can request a machine-readable copy of the personal data you provided to funalomax.
• Right to Object: You can object to the processing of your data for direct marketing at any time — just click "unsubscribe" on any marketing email or contact us directly.
• Right to Damages: If you believe your privacy rights have been violated, you may seek compensation through the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, email us at support@funalomax.best with the subject line "Data Privacy Request." We will acknowledge your request within 3 business days.

Security Measures We Have in Place

funalomax invests heavily in data security because we know that protecting your information is a non-negotiable part of delivering a trustworthy platform. Here is what we do to keep your data safe:

• 256-bit SSL Encryption: All data transmitted between your device and funalomax.best is encrypted using industry-standard TLS/SSL protocols.
• Encrypted Data Storage: Sensitive data — especially payment details and passwords — is stored in encrypted form. Even funalomax staff cannot see your password.
• Two-Factor Authentication (2FA): Optional but strongly recommended. Adding 2FA to your funalomax account significantly reduces the risk of unauthorised access.
• Access Controls: Only authorised funalomax employees with a clear business need can access personal data, and all access is logged and audited.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing to identify and address security risks before they become problems.
• Incident Response Plan: In the unlikely event of a data breach, funalomax has a formal incident response procedure. We will notify affected users and the National Privacy Commission within 72 hours of discovery, as required by law.

Protection of Minors

funalomax is strictly for players who are 21 years old and above, in accordance with Philippine gaming regulations. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on funalomax, please contact us immediately at support@funalomax.best and we will take swift action.

Changes to This Privacy Policy

funalomax may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws. When we make significant changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date.
• Send a notification to your registered email address if the changes materially affect how we process your data.
• Display a prominent notice on funalomax.best for at least 14 days after major updates.

We encourage you to review this page periodically. Your continued use of funalomax after a policy update constitutes acceptance of the revised terms. If you disagree with any changes, you have the right to close your account.

Contact Our Data Protection Officer

funalomax has a designated Data Protection Officer (DPO) responsible for overseeing our compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests related to your personal data, please get in touch:

• Email: support@funalomax.best
• Subject Line: "Data Privacy Request" or "Privacy Policy Inquiry"
• Response Time: We aim to respond within 3 business days, and to resolve all requests within 15 business days.

If you feel your privacy rights have not been adequately addressed, you also have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.